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Frequently Asked Questions

Q. Why buy on eSupplements.com?

A. With eSupplements.com, you can shop with full confidence knowing that we strive 110% to provide the best customer experience. Our business is your satisfaction. In fact, we have put our money where our mouth is by providing all of our customers with a 60-Day Money Back Guarantee, Free Standard Shipping for all purchases over $69, No Hassle Easy Returns, Lowest Price, Safe & Convenient Online Ordering Process, Wide Selection of Popular Supplements, and Friendly Customer Service.

Q. What types of supplements are sold on eSupplements.com?

A. As you may know, there are thousands of different kinds of dietary supplements on the market. With the many different needs that dietary supplements help fulfill, we sell all types of different supplements for our customers. From vitamins, workout supplements, protein, joint products to diet pills, we strive to provide our customers with formulas and supplements that people love. If you are specifically looking for a supplement that we don’t have, feel free to send us an email at: support@esupplements.com. We are doing our best to increase the number of products as well as different kinds of products for our customers and provide the very best prices.

Q. Is Exercise And Diet Necessary For Results?

A. While your goals and needs may be necessary, for most of the products we sell, you may want to provide diet and exercise in order to maximize results. The right product can often multiply effectiveness, but we recommend a healthy diet and regular exercise for maximum results.

Q. How can eSupplements.com provide the lowest prices?

A. Our high volume of sales and long business relationships with vendors allow us to purchase large amounts of products. By doing so, we are able to get competitive prices. Unlike other companies that use those prices as higher profit margins, we pass along the savings to you, relying on high sales volumes to stay in business. The result? We are able to provide highest quality supplements at the lowest prices possible.

Q. How quickly is your order processed and shipped?

A. All orders are immediately transfered into our shipping systems and promptly processed. We process orders to be delivered daily. Each order receives careful attention and is processed within 24 business hours–we guarantee it!

* International shipping charges do not include applicable import duties or taxes that are due upon entry into the destination country. If the destination country imposes import duties and/or taxes, the customer is responsible for those payments.

Q. How can I track where my order is?

A. We provide up to date tracking via our shipping partners. After your order is processed, we provide tracking information by email. From time to time, customers have reported our emails with tracking data ending up in the “junk” mail folders so make sure to check your spam emails. If for any reason, you have any questions or may not have received your tracking information, feel free to contact us by phone at (888-908-8463) or email us at: support@esupplements.com.

Q. How long will it take for my orders to arrive?

A. Rest assured, each and every order is quickly processed and shipped for fast arrival. The time it takes to arrive will vary. Every order is processed and shipped within 24 business hours (most orders are processed within 6 hours). In order to provide the fastest shipping, we use UPS, USPS, DHL and FedEx for order deliveries. Most customers in the U.S. will have their orders arrive within 2 – 5 days. International orders are generally received within 6 – 10 business days depending on the shipment location.

Q.What is the Return Policy for eSupplements.com?

A. Our #1 focus is your satisfaction. That means NO hassle and NO stocking fees. In order to return your item, simply contact our customer support team for return instructions. Contact us and return your one open and used container and the other item/items from your order in an unopened and resellable condition within 60 days for a full refund, minus shipping/handling fees. Our commitment is to you and we will NEVER charge a restocking fee.

Due to the volume of orders we receive, we ask that all returned packages must have received a RTN (Return Tracking Number). Please write the RTN clearly on the shipping label for a refund. We will not be responsible for any lost packages. To obtain an RTN, please contact our customer support by calling 888-908-8463.

Q. What are the hours for your customer service department?

A. Our customer service department hours are Monday through Friday 6:30 AM to 5 PM PST.

Q. Is the ordering system secure?

A. Rest assured eSupplements.com is a 100% secure and safe place to conduct business. All orders and transactions take place over an SSL high-bit encryption server. Our shopping cart is safe and secure and tested often! We do not store credit cards on web site servers. Within seconds of placing your order your credit card information is processed and deleted from our system.

Q. What types of payment methods can I use?

A. We accept Visa, Mastercard, American Express, Paypal, Google Checkout, and Discover. If you receive an error message or card decline make sure the credit card company (Visa, MasterCard, etc.), card number, and expiration date are correct and try submitting the order again. We may send you an email request for additional verification information. If we don’t hear back from you within seven days of that email your order will be cancelled and a refund issued.

Q. Does eSupplements.com have a Money Back Guarantee?

A. Our large volumes of sales on the best selling supplements allow us to provide an industry leading 60-Day Money Back Guarantee on the top supplements. This means that any of our products with a “10 Best” seal or other products clearly marked with a Money Back Guarantee insignia in every category is backed by a money back guarantee. If you are not satisfied with one of these separately marked supplements, simply call our customer support for an Return Tracking Number and return your one opened product, along with any and all other items (for multiple bottle orders) in unopened and resellable condition, for a full refund minus S & H fees. Unsure which items have the guarantee, call us at 888-908-8463 for immediate answers from our friendly customer support staff or email us at: support@esupplements.com.

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